•Tampa, FL
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Key Accounts Field Account Manager is the "Field-based Service Owner" responsible for the customer's total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the SAE, or any other field employee. They will work with the central team and escalate to leadership, as needed, to coordinate resolution. This position will not handle first-level service issues. The Key Accounts Field Account Manager will meet with customers at a minimum quarterly to review service-related statistics including ideas for improving or enhancing the customer's total service experience. In this position, the role will be responsible for training customers on UnitedHealthcare's programs and services such as UnitedHealthcare's core wellness tools and resources. They will also be responsible for communicating various administrative/service-related changes or updates to the customer (i.e.: network or pharmacy preferred drug changes.). The Key Account Field Account Manager will also be responsible for conducting open enrollment meetings or coordinating coverage of meetings, if they are not available. This position reports to the local field market Director of Account Management.
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The KA Field Account Manager will generally handle a mix of small to mid-size, standard/non-standard customers (i.e.: Fully and ASO, under 1000 groups)
If you are located in Tampa, Florida, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges. Primary Responsibilities: Required Qualifications:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Preferred Qualifications:
Competencies and Best Practice for High:
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Client-provided location(s):
Tampa, FL, USA
Job ID:
UHG-2229519
Employment Type:
Full Time
Perks and Benefits
Health and Wellness
- HSA
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
Work Flexibility
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- 401(K) With Company Matching
- 401(K)
Professional Development
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursem*nt
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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