Branch Operations Manager, Brockton, MA
Santander Bank, N.A. Brockton, MA
Security verification
Santander Bank, N.A. Brockton, MA
2 days ago
See who Santander Bank, N.A. has hired for this role
Santander Bank, N.A. Brockton, MA
2 days ago
See who Santander Bank, N.A. has hired for this role
Security verification
Save job
Welcome back
Sign in to save Branch Operations Manager, Brockton, MA at Santander Bank, N.A..
- Report this job
Country: United States of America
Responsible for the administration and day-to-day operations of branches by resolving customer issues, generating new referral business and accounts, and promoting banking products to new and existing clients. Ensures compliance with policies, procedures and federal and state regulations. May participate in community affairs to enhance the company's visibility and discover new business opportunities. Focuses on providing high quality customer service and responsible for maintaining the operational soundness of the assigned branch under the direction of the Branch Manager.
- Adheres to applicable compliance/operational risk controls in accordance with Company and/or regulatory standards and policies
- Functions as the Vault and/or ATM Custodian, to include balancing
- Completes branch currency ordering, maintains negotiable inventory, and maintains audit logs
- Performs sporadic teller cash counts
- Acts as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed. For example, announces new products and services, customer experience scripting, operations updates, daily plan, key activities to accomplish for the day
- Assists branch manager with staff scheduling
- Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc., while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships
- Researches and resolves account problems in partnership with Branch Manager
- Observes end to end teller transactions and using coaching tools, prompts to help team members improve customer experience in branch
- Effectively communicate with customers to ensure a great customer experience, consistently executing the behaviors required to deliver respect through Santander’s Customer Experience standards
- Document changes made to branch policy, cascading information to team members and proactively inspecting and testing for operational readiness
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EducationHigh School Diploma or equivalent (Required)
Work ExperienceDemonstrated successful experience as a Teller; Internal Candidates: 12-18 months (Required)
Demonstrated successful experience in branch banking, or a related operations/support function, External Candidates: 3+ years (Required)
Skills And Abilities
- Broad knowledge of Company policies and procedures, services and products
- Extensive knowledge of branch operations and regulatory requirements
- Excellent organizational, communication and interpersonal skills
- Excellent cash-handling skills, and the ability to maintain and balance a cash drawer
- Good analytical and problem-solving skills
- Self-motivated to succeed in a goal driven environment with the desire to motivate & coach others to succeed
- Strong organizational, time management and prioritization skills
- Proven ability to demonstrate exceptional customer service
- Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations
- Computer literate with proficiency in Microsoft Word and Microsoft Excel
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
High School (High School) English
Primary Location: Brockton, MA, Brockton
Other Locations: Massachusetts-Brockton
Organization: Santander Bank N.A.
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Salary: $43,200 - $59,000/year
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Banking
Referrals increase your chances of interviewing at Santander Bank, N.A. by 2x
See who you know
Get notified about new Branch Operations Manager jobs in Brockton, MA.
Sign in to create job alert
Similar jobs
-
US - Area Manager
US - Area Manager
Hana Group
San Jose, CA
-
Area Operations Manager
Area Operations Manager
LHH
Goldsboro, NC
-
Branch Operations Manager
Branch Operations Manager
San Francisco Bay Area
-
Area Manager
Area Manager
LIVunLtd
New York, NY
-
Area Manager
Area Manager
Reliable Medical
Chicago, IL
-
Area Manager
Area Manager
T-ROC - The Revenue Optimization Companies
Michigan, United States
-
Area Manager
Area Manager
T-ROC - The Revenue Optimization Companies
Ohio, United States
-
Area Manager
Area Manager
T-ROC - The Revenue Optimization Companies
Texas, United States
-
Area Manager
Area Manager
T-ROC - The Revenue Optimization Companies
Illinois, United States
-
Area Manager
Area Manager
Wilson Daniels
Boston, MA
-
Area Manager
Area Manager
Wilson Daniels
Dallas, TX
-
Area Manager
Area Manager
Bluewater Hayes Inc.
Greater Pittsburgh Region
-
Area Manager
-
Area Manager
Area Manager
Courier Express
Charlotte, NC
-
Area Manager
Area Manager
Highline Storage Partners
Pensacola, FL
-
Area Manager
Area Manager
Mindful Support Services
Mountlake Terrace, WA
-
Area Manager
Area Manager
CH Carolina Herrera
New York City Metropolitan Area
-
Area Manager
Area Manager
Flexport
Atlanta, GA
-
Area Manager
Area Manager
BBSI
Tucson, AZ
-
Plant Area Manager
Plant Area Manager
Enviva
Franklin, VA
-
Area Manager
Area Manager
McCraw Oil and Propane
Spicewood, TX
-
Area Manager
Area Manager
McCraw Oil and Propane
Bonham, TX
-
Branch Operations Manager
Branch Operations Manager
Raymond James
Boca Raton, FL
-
Area Manager
Area Manager
Rise Against Hunger
Union, NJ
-
Area Operations Manager
Area Operations Manager
Heidelberg Materials North America
Nedrow, NY
-
South Florida Area Manager
South Florida Area Manager
Freixenet Mionetto USA
Florida, United States
-
Area Manager
Area Manager
Daiso USA
Chicago, IL
People also viewed
-
East Region_Area Manager
East Region_Area Manager
The Burks Companies Inc
Atlanta, GA
-
Area Manager Greater Dayton/Springfield Areas
Area Manager Greater Dayton/Springfield Areas
Clean Team, Inc.
Dayton, OH
-
General Manager I - Distribution (will relocate!)
General Manager I - Distribution (will relocate!)
DHL Supply Chain
Memphis, TN
-
Area Manager
Area Manager
Strickland Brothers 10 Minute Oil Change
Gloucester, VA
-
Area Manager - Req ID: 2408
Area Manager - Req ID: 2408
Denali
Richmond, VA
-
Area Manager
Area Manager
Apex Systems
Eugene, OR
-
General Manager - Popeyes
General Manager - Popeyes
Gilligan Company LLC
Cincinnati, OH
-
General Manager - Restaurant (Salary/Exempt)
General Manager - Restaurant (Salary/Exempt)
Sea Island Company
Sea Island, GA
-
Branch Operations Manager
Branch Operations Manager
CONDUSTRIAL, INC.
Raleigh, NC
-
Area Manager
Area Manager
Strickland Brothers 10 Minute Oil Change
Louisville, KY
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub